Security

Zeply: Setting up 2FA via Authenticator App
To set up your 2FA Authentication via APP, simply: Click on the Settings tab Select the Security tab Enable Authenticator App You will then...
Thu, 28 Jan, 2021 at 5:08 PM
Zeply: Setting up 2FA via SMS
To set up your 2FA Authentication via SMS, simply; Click on the Settings tab Select the Security tab Enable via SMS. This will generate a 6 digit c...
Thu, 28 Jan, 2021 at 5:06 PM
Zeply: How to Change your Zeply Account Password
To be able to change your Zeply account password, you will need to Click on Settings then Security Click on Change Your Password You will then need t...
Mon, 1 Mar, 2021 at 2:50 PM
Zeply: How to take a General Selfie
There are circumstances when our Support Team will request a General Selfie from you.  This selfie would need to be of yourself, while you are holding y...
Sat, 6 Feb, 2021 at 7:32 AM
Zeply: View my Support Pin
When contacting our support team, you may be requested to provide your Support Pin for security purposes.  This can be found under Settings and by clicking...
Wed, 3 Mar, 2021 at 3:04 PM
Zeply: How to Disable your 2FA via an Authenticator App
To disable your 2FA via an Authenticator App, you would need to follow the steps below: Click on the Settings tab  Select the Security tab Click on t...
Mon, 1 Mar, 2021 at 2:52 PM
Zeply: How to Disable your 2FA via SMS
In order to disable your 2FA via SMS, you would need to follow the following steps:  Click on the Settings tab Select the Security tab Click on the G...
Mon, 1 Mar, 2021 at 2:52 PM
Zeply: Account Logging Out?
For security purposes, your Zeply account will automatically log you out after a period of inactivity. You are able to change the preferred idle time by g...
Wed, 3 Mar, 2021 at 3:10 PM
Zeply: How to Take a Live Selfie
As part of our Verification process, you will be requested to provide a live selfie. This is simply a live photo of yourself which is taken during the proce...
Sat, 30 Jan, 2021 at 9:55 AM
Zeply: How to Update your Email Address
To help assist with safeguarding your account, this feature is disabled from your account however, our Support Team would be more than happy to assist you w...
Sat, 30 Jan, 2021 at 9:52 AM